SHIPPING & RETURNS

SHIPPING INFORMATION
We aim to provide fast, reliable, and discreet delivery for all orders:

• FREE Shipping: Orders over $100 qualify for free standard shipping.
• Flat Rate Shipping: Orders under $100 are subject to a $10 shipping and processing fee.
• Priority Rate Shipping: Need it sooner? Upgrade to priority shipping for just $20.
• Processing Time: Orders are shipped within 24 to 72 hours, Monday through Friday, excluding public holidays.
• Carriers: We ship exclusively through USPS.
• Discreet Packaging: All orders are shipped in protective, discreet packaging designed to prevent visibility or detection of the contents without opening.

DELIVERY TIMES
Processing takes 3 business day or less, and delivery times depend on your location within the U.S.

TRACKING ORDERS
Once your order ships, you will receive a shipment confirmation email with tracking details. If you have questions or concerns, email us at hello@explorelucid.com.

INTERNATIONAL SHIPPING
We currently do not ship orders internationally.

RETURNS AND EXCHANGES
To maintain a high level of discretion, we do not accept returns or exchanges. However, your satisfaction is our priority. If you are unsatisfied with your purchase for any reason, please contact us, and we will do our best to make it right.

• Contact Options:
• Email: hello@explorelucid.com
  
  

ORDER CHANGES AND CANCELLATIONS

We strive to process and fulfill orders as quickly as possible. However, if you need to make changes or swap items, please contact us immediately at hello@explorelucid.com, and we will assist where possible.

If you have additional questions or need assistance, don’t hesitate to reach out to us at hello@explorelucid.com.