Privacy Policy

At Lucid, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your data when you interact with our website and purchase our products. By using Lucid’s services, you agree to the terms outlined in this policy.

Information We Collect:

1. Personal Information:
   • When you create an account or make a purchase on our website, we may collect personal information such as your name, email address, and shipping address.
2. Payment Information:
   • Lucid does not store or process payment information directly. All payment transactions are securely handled through reputable payment processors.
3. Usage Data:
   • We may collect information about how you interact with our website, including your IP address, browser type, and device information, to enhance your user experience and improve our services.

How We Use Your Information:

1. Order Processing:
   • We use your personal information to process and fulfill your orders, including shipping and communication regarding your purchase.
2. Customer Support:
   • Your information helps us provide efficient customer support, addressing inquiries, and resolving issues in a timely manner.
3. Communications:
   • With your consent, we may send you promotional and informational content about Lucid products. You can opt out of these communications at any time.

Data Security:

Lucid employs industry-standard security measures to safeguard your information. We use encrypted connections (SSL) during data transmission, and our servers are protected by firewalls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential.

Your Choices:

You have the right to review, update, or delete your personal information. To do so, or if you have any concerns about your privacy, please contact us through the provided channels on our website.

Changes to this Privacy Policy:

Lucid reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically for any updates.
Contact Information:
If you have any questions or concerns regarding this Privacy Policy, please contact us at hello@explorelucid.com or through the “Contact Us” section on our website.

Effective Date: January 1 2025
Thank you for entrusting Lucid with your information. We are dedicated to providing a safe and transformative experience for our community.